Supervisory Course Outline

Introduction

This intensive supervisory skills program is specially customized for to meet the client’s training needs in upgrading its staff’s competencies to meet present and future corporate challenges. It is suitable for any supervisors, line leaders, executives and managers from any department who need to enhance their people management skills.

In every organisation, it is only effective people management, which can lead to purposeful, co-ordinated, and goal directed activity.  Ineffective people management could lead to high turnover and absenteeism, employee conflicts and disciplinary problems.  Ultimately, the organisation will have lower productivity and poor employees’ morale.  

Therefore, supervisors, line leaders and managers must be trained and must develop essential supervisory skills to enable them to deal with day-to-day problems and situations.  

Course Objective

The program will enable the participants to:

• Acquire skills needed to direct, coach and motivate the workforce toward higher performance and productivity
• Handle different types of employee problems in an effective manner
• Identify roles and functions in preparing for greater responsibilities
• Develop managers’ skills in communication and interpersonal relationships in building good boss-employee relationships and gain support from workforce.
• Identify the dynamic and fast changing business environment and react accordingly toward changes and trends.

Course Methodology

This program employs adult learning techniques, which include active learning strategies to facilitate understanding and retention. Participants will spend 60% of the time in individual or group activities, which allow them to learn, develop and practice vital skills. The trainer will draw examples from the participants’ experience to simulate real life working situations. He uses a workbook to facilitate the program and will hand out additional notes where necessary.

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Register Now To Attend Our SUPERVISORY SKILLS Course.
Download The Registration Form Below

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or CALL En Shah at 011-25085983

Course Content

Module 1 Role and Functions The Manager’s Changing World Trends In the Business Environment Managerial Role and Functions Managerial Skills and Competencies A Manager’s Success Guide	Module 2 Communication Skills Communicate For Results Barriers And How to Overcome Them Active Listening The Feedback System Non Verbal Communication The Manager Role As A Communicator
Module 3 Leadership Skills Leadership Analyzed Leadership Style And Approaches Leadership Vs Management The Nature And Rules Of Leadership Delegation and Empowerment The Process of delegation	Module 4 Performance Management Understanding The Performance Equation Personality Traits And Job Performance Principles Of Human Motivation And Behavior How To Motivate People
Module 5 Teambuilding Importance And Benefits Of Effective Team How To Strengthen A Team Planning And Organizing For Team Success Getting A Team To Achieve Higher Performance The Danger of Groupthink	Module 6 Dealing With Difficult Subordinates Sources of Insubordination Tackling the root cause Criticism vs. Feedback

Course Timetable

Time	1st Day
9.00 am	Role and Functions (M1) Discussion, Role Play and Evaluation Communication Skills (M2) Discussion, Role Play and Evaluation
10.30 am	Tea Break
10.45 am	Resume Module 2 Leadership Skills (M3) Discussion, Role Play and Evaluation
12.30 pm	Lunch
1.30 pm	Performance Management (M4) Discussion, Role Play and Evaluation Teambuilding (M5) Discussion, Role Play and Evaluation
3.15 pm	Tea Break
3.30 pm	Resume Module 5 Dealing With Difficult Subordinates (M6) Discussion, Role Play and Evaluation
5.00 pm	End of Program Day

Don't Miss Out!
Register Now To Attend Our SUPERVISORY SKILLS Course.
Download The Registration Form Below

Click DOWNLOAD
Fill In The CONTACT FORM
or CALL En Shah at 011-25085983